Customer FAQ

Have a question about our reports, licensing, or ordering process? Jump to a popular topic below, browse by category, or reach out directly — we typically reply within one business day.

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Reports & Data3

What's included in a market research report?

Every report includes market size and forecast data, segmentation by type/application/region, competitive landscape and company profiling, key growth drivers and restraints, and an executive summary. Most reports also include an editable Excel data pack and PowerPoint-ready charts — the exact scope is listed on each report's Table of Contents.

How current is the data in your reports?

Our publisher partners refresh syndicated reports on a regular cycle, and each report's product page lists its base year and forecast period. If you need a specific data point validated before you buy, our team can confirm the latest revision with the publisher on your behalf — just ask via the report's "Enquire Before Buying" option.

Can I get a free sample before purchasing?

Yes. Use the "Request Free Sample" option on any report page to receive a sample PDF covering the table of contents, methodology, and a representative data excerpt, so you can evaluate the report's depth before you commit to a purchase.

Licensing & Pricing3

What's the difference between Single User, Multi User, and Corporate licenses?

A Single User license is for one named reader. A Multi User license covers a defined team (typically up to 5–10 readers) at one location. A Corporate/Enterprise license removes the reader limit and permits company-wide access, including affiliates. License terms and exact seat counts are shown on each report's pricing table.

Can I upgrade my license later if I need to share the report with more people?

Yes — contact our support team with your original order number and we'll upgrade you to a Multi User or Corporate license, invoicing only the price difference rather than the full report price again.

Do you offer discounts for multiple report purchases?

Yes. Bundling reports within the same category, or subscribing to ongoing coverage of a sector, both qualify for reduced pricing. Share your requirement with our sales team and we'll put together a custom quote.

Ordering & Payment3

What payment methods do you accept?

We accept major credit/debit cards and bank wire transfer. For corporate buyers, we can also invoice against a purchase order with standard net payment terms — ask our sales team when you check out.

Is my payment information secure?

Yes. Card payments are processed through a PCI-compliant payment gateway — we never store your full card details on our servers.

Will I receive an invoice or receipt for my purchase?

Yes, a tax invoice/receipt is emailed automatically as soon as your payment is confirmed. If you need it addressed to a specific billing entity or in a particular format for your accounts team, let us know and we'll reissue it.

Delivery & Support3

How will I receive my report after purchase?

Most reports are delivered electronically (PDF and/or Excel) by email within a few hours of payment confirmation, and are also available from your account dashboard. Reports requiring publisher fulfillment are clearly marked with an expected delivery window on the product page.

What if I have questions after I've purchased a report?

Post-sale support is included with every purchase. Reach out through our contact page with your order number and a member of our research team will help interpret findings, source additional data points, or connect you with the report analyst.

What is your refund policy?

Because reports are delivered digitally, sales are generally final once a report has been sent. If a report was delivered corrupted, incomplete, or materially different from its description, contact us within 7 days of delivery and we'll arrange a replacement or refund.

Custom Research3

Can you customize a report to focus on a specific region or segment?

Yes. Most syndicated reports can be customized — narrowing to a specific country, adding a competitor profile, or breaking out an additional segment — typically at a lower cost and shorter turnaround than a fully custom study. Select "Request Customization" on the report page to start.

Do you offer fully custom research projects?

Yes, our consulting team runs bespoke studies — market entry assessments, competitive benchmarking, feasibility studies, and primary research — scoped entirely around your objectives. Contact us with your requirement for a proposal.

How long does a custom research request take?

Turnaround depends on scope: a report customization is usually ready within a few business days, while a fully custom research engagement can range from two to several weeks. We'll confirm a firm timeline once we understand your requirement.

Privacy & Security3

How do you use the information I submit?

We use your contact details only to process your order, deliver reports, and respond to your enquiries. We do not sell your information to third parties. See our Privacy Policy for full details.

Will my company's identity be shared with report publishers?

No. Your enquiry and purchase are handled directly by Acute Market Reports; we do not disclose your identity or business details to the underlying publisher without your consent.

Do you comply with data protection regulations like GDPR?

Yes. We handle personal data in line with applicable data protection regulations, including GDPR for clients in the EU/EEA. You can request access to, correction of, or deletion of your data at any time by contacting us.

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