1. Preface
1.1. Report Description
1.1.1. Purpose of the Report
1.1.2. Target Audience
1.1.3. Key Offerings
1.2. Market Segmentation
1.3. Research Methodology
1.3.1. Phase I - Secondary Research
1.3.2. Phase II - Primary Research
1.3.3. Phase III - Expert Panel Review
1.3.4. Assumptions
1.3.5. Approach Adopted

2. Executive Summary
2.1. Market Snapshot: Global Customer Communication Management (CCM) Market
2.2. Global Customer Communication Management (CCM) Market, By Solution, 2023 (US$ Million)
2.3. Global Customer Communication Management (CCM) Market, By Deployment, 2023 (US$ Million)
2.4. Global Customer Communication Management (CCM) Market, By End-use, 2023 (US$ Million)
2.5. Global Customer Communication Management (CCM) Market, By Geography, 2023 (US$ Million)
2.6. Attractive Investment Proposition by Geography, 2023

3. Customer Communication Management (CCM) Market: Competitive Analysis
3.1. Market Positioning of Key Customer Communication Management (CCM) Market Vendors
3.2. Strategies Adopted by Customer Communication Management (CCM) Market Vendors
3.3. Key Industry Strategies
4. Customer Communication Management (CCM) Market: Macro Analysis & Market Dynamics
4.1. Introduction
4.2. Global Customer Communication Management (CCM) Market Value, 2022 - 2032, (US$ Million)
4.3. Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Key Challenges
4.3.4. Key Opportunities
4.4. Impact Analysis of Drivers and Restraints
4.5. See-Saw Analysis
4.6. Porter's Five Force Model
4.6.1. Supplier Power
4.6.2. Buyer Power
4.6.3. Threat Of Substitutes
4.6.4. Threat Of New Entrants
4.6.5. Competitive Rivalry
4.7. PESTEL Analysis
4.7.1. Political Landscape
4.7.2. Economic Landscape
4.7.3. Technology Landscape
4.7.4. Legal Landscape
4.7.5. Social Landscape

5. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
5.1. Market Overview
5.2. Growth & Revenue Analysis: 2023 Versus 2032
5.3. Market Segmentation
5.3.1. CCM Software Suite
5.3.2. Managed CCM Services

6. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
6.1. Market Overview
6.2. Growth & Revenue Analysis: 2023 Versus 2032
6.3. Market Segmentation
6.3.1. On-premise
6.3.2. Cloud-based

7. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
7.1. Market Overview
7.2. Growth & Revenue Analysis: 2023 Versus 2032
7.3. Market Segmentation
7.3.1. IT and Telecom
7.3.2. BFSI
7.3.3. E-commerce and Retail
7.3.4. Hospitality and Travel
7.3.5. Government and Utilities
7.3.6. Others (Healthcare, Education, Media and Entertainment)


8. North America Customer Communication Management (CCM) Market, 2022-2032, USD (Million)
8.1. Market Overview
8.2. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
8.3. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
8.4. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
8.5.Customer Communication Management (CCM) Market: By Region, 2022-2032, USD (Million)
8.5.1.North America
8.5.1.1. U.S.
8.5.1.1.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
8.5.1.1.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
8.5.1.1.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
8.5.1.2. Canada
8.5.1.2.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
8.5.1.2.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
8.5.1.2.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
8.5.1.3. Rest of North America
8.5.1.3.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
8.5.1.3.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
8.5.1.3.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)

9. UK and European Union Customer Communication Management (CCM) Market, 2022-2032, USD (Million)
9.1. Market Overview
9.2. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.3. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.4. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
9.5.Customer Communication Management (CCM) Market: By Region, 2022-2032, USD (Million)
9.5.1.UK and European Union
9.5.1.1. UK
9.5.1.1.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.5.1.1.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.5.1.1.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
9.5.1.2. Germany
9.5.1.2.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.5.1.2.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.5.1.2.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
9.5.1.3. Spain
9.5.1.3.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.5.1.3.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.5.1.3.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
9.5.1.4. Italy
9.5.1.4.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.5.1.4.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.5.1.4.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
9.5.1.5. France
9.5.1.5.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.5.1.5.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.5.1.5.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
9.5.1.6. Rest of Europe
9.5.1.6.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
9.5.1.6.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
9.5.1.6.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)

10. Asia Pacific Customer Communication Management (CCM) Market, 2022-2032, USD (Million)
10.1. Market Overview
10.2. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.3. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.4. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
10.5.Customer Communication Management (CCM) Market: By Region, 2022-2032, USD (Million)
10.5.1.Asia Pacific
10.5.1.1. China
10.5.1.1.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.5.1.1.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.5.1.1.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
10.5.1.2. Japan
10.5.1.2.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.5.1.2.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.5.1.2.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
10.5.1.3. India
10.5.1.3.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.5.1.3.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.5.1.3.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
10.5.1.4. Australia
10.5.1.4.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.5.1.4.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.5.1.4.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
10.5.1.5. South Korea
10.5.1.5.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.5.1.5.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.5.1.5.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
10.5.1.6. Rest of Asia Pacific
10.5.1.6.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
10.5.1.6.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
10.5.1.6.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)

11. Latin America Customer Communication Management (CCM) Market, 2022-2032, USD (Million)
11.1. Market Overview
11.2. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
11.3. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
11.4. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
11.5.Customer Communication Management (CCM) Market: By Region, 2022-2032, USD (Million)
11.5.1.Latin America
11.5.1.1. Brazil
11.5.1.1.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
11.5.1.1.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
11.5.1.1.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
11.5.1.2. Mexico
11.5.1.2.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
11.5.1.2.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
11.5.1.2.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
11.5.1.3. Rest of Latin America
11.5.1.3.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
11.5.1.3.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
11.5.1.3.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)

12. Middle East and Africa Customer Communication Management (CCM) Market, 2022-2032, USD (Million)
12.1. Market Overview
12.2. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
12.3. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
12.4. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
12.5.Customer Communication Management (CCM) Market: By Region, 2022-2032, USD (Million)
12.5.1.Middle East and Africa
12.5.1.1. GCC
12.5.1.1.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
12.5.1.1.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
12.5.1.1.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
12.5.1.2. Africa
12.5.1.2.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
12.5.1.2.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
12.5.1.2.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)
12.5.1.3. Rest of Middle East and Africa
12.5.1.3.1. Customer Communication Management (CCM) Market: By Solution, 2022-2032, USD (Million)
12.5.1.3.2. Customer Communication Management (CCM) Market: By Deployment, 2022-2032, USD (Million)
12.5.1.3.3. Customer Communication Management (CCM) Market: By End-use, 2022-2032, USD (Million)

13. Company Profile
13.1. GMC Software AG
13.1.1. Company Overview
13.1.2. Financial Performance
13.1.3. Product Portfolio
13.1.4. Strategic Initiatives
13.2. OpenText Corp.
13.2.1. Company Overview
13.2.2. Financial Performance
13.2.3. Product Portfolio
13.2.4. Strategic Initiatives
13.3. SmartComms SC, Limited
13.3.1. Company Overview
13.3.2. Financial Performance
13.3.3. Product Portfolio
13.3.4. Strategic Initiatives
13.4. XMPie (Xerox Corporation)
13.4.1. Company Overview
13.4.2. Financial Performance
13.4.3. Product Portfolio
13.4.4. Strategic Initiatives
13.5. HP Exstream (Hewlett-Packard Development Company, L.P.)
13.5.1. Company Overview
13.5.2. Financial Performance
13.5.3. Product Portfolio
13.5.4. Strategic Initiatives
13.6. EMC Corporation
13.6.1. Company Overview
13.6.2. Financial Performance
13.6.3. Product Portfolio
13.6.4. Strategic Initiatives
13.7. Pitney Bowes, Inc.
13.7.1. Company Overview
13.7.2. Financial Performance
13.7.3. Product Portfolio
13.7.4. Strategic Initiatives
13.8. Oracle Corporation
13.8.1. Company Overview
13.8.2. Financial Performance
13.8.3. Product Portfolio
13.8.4. Strategic Initiatives
13.9. Ecrion, Inc.
13.9.1. Company Overview
13.9.2. Financial Performance
13.9.3. Product Portfolio
13.9.4. Strategic Initiatives
13.10. Adobe Systems Incorporated
13.10.1. Company Overview
13.10.2. Financial Performance
13.10.3. Product Portfolio
13.10.4. Strategic Initiatives
13.11. Zoho Corporation
13.11.1. Company Overview
13.11.2. Financial Performance
13.11.3. Product Portfolio
13.11.4. Strategic Initiatives
13.12. Striata
13.12.1. Company Overview
13.12.2. Financial Performance
13.12.3. Product Portfolio
13.12.4. Strategic Initiatives
13.13. ISIS Papyrus Europe AG
13.13.1. Company Overview
13.13.2. Financial Performance
13.13.3. Product Portfolio
13.13.4. Strategic Initiatives
13.14. Fidelity National Information Services, Inc. (FIS)
13.14.1. Company Overview
13.14.2. Financial Performance
13.14.3. Product Portfolio
13.14.4. Strategic Initiatives
13.15. Cincom Systems, Inc.
13.15.1. Company Overview
13.15.2. Financial Performance
13.15.3. Product Portfolio
13.15.4. Strategic Initiatives
13.16. Kofax, Inc.
13.16.1. Company Overview
13.16.2. Financial Performance
13.16.3. Product Portfolio
13.16.4. Strategic Initiatives
13.17. Newgen Software, Inc.
13.17.1. Company Overview
13.17.2. Financial Performance
13.17.3. Product Portfolio
13.17.4. Strategic Initiatives
13.18. Doxee S.p.A.
13.18.1. Company Overview
13.18.2. Financial Performance
13.18.3. Product Portfolio
13.18.4. Strategic Initiatives
13.19. Intense Technologies Limited
13.19.1. Company Overview
13.19.2. Financial Performance
13.19.3. Product Portfolio
13.19.4. Strategic Initiatives