Healthcare tele-consultation services refers to virtual consultation with doctors instead of a physical visit to the hospital or the physician’s office. Consumers can get in touch with a medical professional through various modes of communication including telephone call, video call or a visit to a medical kiosk located at various locations. Tele-consultation services have enabled healthcare providers to reduce costs, especially in the developed countries where a personal visit to the hospital costs significantly high. In case of any non-emergency situations, consumers can simply log onto the tele-consultation service provider’s platform or a dial onto a toll-free number to get in touch with a physician. The medical professional analyzes the medical condition of the patient and advices accordingly. In addition, the physician can directly send medical prescription to the preferred pharmacist. Apart from low costs, tele-consultation services also offers ease of access to medical professionals. Consumers can quickly get a medical opinion from the comfort of the home or convenience of their work place. Thereby, tele-consultation services have gained immense popularity in the recent years.

One of the major driving factors in the global tele-consultation services market is the increasing healthcare costs in the developed countries. Tele-consultation services have enabled healthcare providers to effectively cater to non-emergency cases at significantly lower costs. In addition, with reduced number of patients at the hospitals and emergency rooms, physicians can focus on critical acute cases at the hospitals. Another factor fueling the growth in the tele-consultation services market is the lack of access to healthcare services in various rural and remote areas. Residents of such remote locations in both developed and developing countries face immense challenges in receiving timely healthcare services. Tele-consultation services have offered a viable solution for healthcare providers and local governments to cater to the remote population. With multiple benefits for various stakeholders in the healthcare industry, the tele-consultation services market is expected to witness immense growth across the world during the forecast period.

The report titled “Global Healthcare Tele-Consultation Services Market- Growth, Future Prospects and Competitive Analysis, 2016 – 2024” offers strategic insights into the global healthcare tele-consultation services market along with the market size and estimates for the duration 2014 to 2024. The said research study covers in-depth analysis of multiple market segments based on mode of access and cross-sectional study across different geographies and sub-geographies. The study covers the comparative analysis of different segments for the years 2015 & 2024. The report also provides a prolific view on market dynamics such as market drivers, restraints and opportunities. In addition, the report covers a section providing analysis on the usage of healthcare tele-consultation services for various medical conditions including flu, fever, allergies, and chronic diseases such as diabetes, among others.

In order to help strategic decision makers, the report also includes competitive profiling of the leading providers of healthcare tele-consultation services, their SCOT (Strength, Challenges, Opportunities and Weaknesses) analysis, market positioning and key developments. Some of the major players profiled in the report are Teladoc, Inc., MDLIVE,Inc., Doctor on Demand, Inc., American Well Corporation, HealthTap, Inc., Video Medicine, Inc., SnapMD, Inc., MeeDoc Oy, CareClix Telemedicine, and Telemedicine Providers.

Other in-depth analysis provided in the report includes:

• Current and future market trends to justify the forthcoming attractive markets within the telehealth industry
• Market fuelers, market impediments, and their impact on the market growth
• In-depth competitive environment analysis
• Trailing 2-Year market size data (2014 – 2015)
• SRC (Segment-Region-Country) Analysis

Overall, the research study provides a holistic view of the global healthcare tele-consultation services market, offering market size and estimates for the period from 2016 to 2024, keeping in mind the above mentioned factors.

The global healthcare tele-consultation services market is segmented, based on the mode of access, into following categories

• Voice Calls
• Video Calls
• Kiosks

In 2015, voice calls remained the dominant mode of access in the global healthcare tele-consultation services market. With the convenience of making phone calls from home numbers, office numbers or mobile phones, a large majority of tele-consultation visits were resulted from voice calls in 2015. However, video calls have proven to be highly effective in cases such as infections, rashes, or other apparent physical injuries. In addition, consumers have shown more confidence in the video consultation process as they can see the physician attending them.

Kiosks have played a critical role in connecting consumers with no access to Internet or a smart device. Such Kiosks, placed at convenient locations such as pharmacists, employers’ sites, and shopping complexes, among others, have enabled consumers to easily access online medical services. In addition, the kiosks are equipped with various medical instruments such as thermometers and vital sign monitors, among others. Thereby, kiosks offer a comprehensive mode of access for healthcare tele-consultation services to the consumers. Most of the leading companies provide a combination of such access modes to better serve their customers.

In 2015, North America dominated the overall healthcare tele-consultation services market across the world. The segment contributed to more than one third of the total revenue generated globally in 2015. With rising healthcare costs and increasing penetration of the Internet, there has been a significant push towards the use of various online consultation services in the U.S. Moreover, factors such as government support and insurance coverage of tele-consultation services have led to higher rate of adoption of these services in North America. 

Europe and Asia Pacific followed North America, in terms of revenue, in the global healthcare tele-consultation services market. The healthcare tele-consultation services market in most of the countries in Europe is primarily backed by the European Union. Thereby, the market in this region is expected to witness continued growth during the forecast period. In the Asia Pacific region, the healthcare tele-consultation services market is predominantly present in countries including Singapore, Malaysia, South Korea and Australia, among others. Various telemedicine projects in the African continent providing healthcare services to rural and remote areas are expected to drive the growth in this region. Thereby, the overall healthcare tele-consultation services market is expected to grow at a significant rate during the forecast period.

Historical & Forecast Period

This study report represents analysis of each segment from 2022 to 2032 considering 2023 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2024 to 2032.

The current report comprises of quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends and technological analysis, case studies, strategic conclusions and recommendations and other key market insights.

Research Methodology

The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. key data point that enables the estimation of Healthcare Tele-Consultation Services market are as follows:

• Research and development budgets of manufacturers and government spending
• Revenues of key companies in the market segment
• Number of end users and consumption volume, price and value.
• Geographical revenues generate by countries considered in the report
• Micro and macro environment factors that are currently influencing the Healthcare Tele-Consultation Services market and their expected impact during the forecast period.

Market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top down and bottom-up approach for validation of market estimation assures logical, methodical and mathematical consistency of the quantitative data.

Key questions answered in this report

• What are the key micro and macro environmental factors that are impacting the growth of Healthcare Tele-Consultation Services market?
• What are the key investment pockets with respect to product segments and geographies currently and during the forecast period?
• Estimated forecast and market projections up to 2032.
• Which segment accounts for the fastest CAGR during the forecast period?
• Which market segment holds a larger market share and why?
• Are low and middle-income economies investing in the Healthcare Tele-Consultation Services market?
• Which is the largest regional market for Healthcare Tele-Consultation Services market?
• What are the market trends and dynamics in emerging markets such as Asia Pacific, Latin America, and Middle East & Africa?
• Which are the key trends driving Healthcare Tele-Consultation Services market growth?
• Who are the key competitors and what are their key strategies to enhance their market presence in the Healthcare Tele-Consultation Services market worldwide?