This report on the global passenger service system (PSS) market studies various types of service and geography. Passenger Service Systems (PSS) has become one of the vital parts of the airline industry’s IT landscape. With the growing popularity of air travel up to 2019, PSS systems were being re-shaped by market stakeholders according to the changing industry requirements, technology upgrades, and shifts in business strategy. According to our research, the global passenger service system (PSS) market has observed a significant rise in its valuation, especially in the last five years until 2019 with various services such as the presence of augmented reality (AR), home tagging for luggage, and the artificial intelligence (AI) for customer service.

However, with the onset of the COVID-19 pandemic, air travel for both business and leisure purposes has taken a severe hit. According to the International Air Transport Association (IATA), global air traffic is expected to fall by 66% as compared to 2019. In addition, lockdowns and travel restrictions during the summer season of 2020 proved to be a major blow to the air travel industry thereby, resulting in losses even in the most profitable months of the year. Factors such as public safety, travel restrictions, and economic downturn are expected to result in lower air travel in the following years. Thereby, the market for PSS is expected to witness lower market value during the period from 2020 to 2028 as compared to its pre-COVID-19 peak in 2019.

For the purpose of this study, the various types of services considered are airline reservation systems, customer care systems, departure control systems, airport management consulting, airline inventory systems, loyalty systems, Internet booking systems, and ancillary services. Market size estimates and forecasts for these segments for the period 2018 to 2028 are provided in terms of USD Mn along with the respective CAGRs for the period 2020 to 2028, considering 2019 as the base year.

Market size and forecast for these regional and country-level markets are presented in this study for the period 2018-2028. Market growth rates for the forecast period 2020-2028 are also included in this report, considering 2019 as the base year.

The key players covered in the passenger service system (PSS) market are Radixx International Inc., Hexaware Technologies Ltd., Bravo Passenger Solutions Pte Ltd., Hitit Computer Services A.S., SITA NV, Unisys Corp., Enoya-one Ltd. (AeroCRS), Sabre Corp., Intelisys Aviation Systems Inc., IBS Software Services Pvt. Ltd., Travelport Worldwide Ltd., Enoya-one Ltd. (AeroCRS), Amadeus IT Group SA, Information Systems Associates FZE, Travel Technology Interactive, Mercator Ltd., KIU System Solutions, Sirena-Travel JSCS, and Travelsky Technology Ltd.

Along with quantitative information, qualitative information sets and assessment tools are provided in this study for better analysis of the overall market scenario and future prospects. Information such as market inclination insights and drivers, challenges, and opportunities assists the readers in understanding the ongoing trends in the global passenger service system (PSS) market. Tools such as market positioning of key players and attractive investment proposition provide the readers with insights on the competitive scenario of the global passenger service system (PSS) market. This report concludes with the company profiles section that highlights major information about the key players engaged in the passenger service system (PSS) market.

Based on the type of service, the passenger service system (PSS) market is segmented into:

• Airline Reservation System
• Customer Care System
• Departure Control System
• Airport Management Consulting
• Airline Inventory System
• Loyalty System
• Internet Booking System
• Ancillary Services

In 2019, airline reservation systems accounted for the largest market share of over 25% due to key driving factors such as rising adoption of systems especially in small-sized and medium-sized airline operators that are increasing rapidly especially in Asia-Pacific and Middle East Africa. The several advantages owned by airline reservation systems such as cost efficiency in operations, user-friendly, high level of organized reservations, and more customer satisfaction. The customers available in the market are looking for a reservation system that can provide revenue based on multiple channels and services. During the forecast period 2020 – 2028, ancillary services are expected to grow at a significant rate mainly due to the increasing focus of airline operators on non-core solutions to create revenue. In addition to that, internet booking systems and departure control systems were observed as the most significantly growing services in the near future.

In 2019, North America was observed as the largest PSS market due to key driving factors such as its one of the most matured airline markets, availability of a number of established airline operators, digitally upgraded infrastructure, and increasing public awareness associated with airline reservation systems and other services. During the forecast period 2020 – 2028, Asia-Pacific is expected to be the fastest-growing PSS market due to higher air travel demand from countries such as China and India. Moreover, rising customer awareness related to user-friendly airline ticket booking facilities and the rising tourism industry in South East Asia are also considered as the key factors assisting the increase in demand for PSS.

Historical & Forecast Period

This study report represents analysis of each segment from 2022 to 2032 considering 2023 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2024 to 2032.

The current report comprises of quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends and technological analysis, case studies, strategic conclusions and recommendations and other key market insights.

Research Methodology

The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. key data point that enables the estimation of Passenger Service System (PSS) market are as follows:

• Research and development budgets of manufacturers and government spending
• Revenues of key companies in the market segment
• Number of end users and consumption volume, price and value.
• Geographical revenues generate by countries considered in the report
• Micro and macro environment factors that are currently influencing the Passenger Service System (PSS) market and their expected impact during the forecast period.

Market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top down and bottom-up approach for validation of market estimation assures logical, methodical and mathematical consistency of the quantitative data.

Key questions answered in this report

• What are the key micro and macro environmental factors that are impacting the growth of Passenger Service System (PSS) market?
• What are the key investment pockets with respect to product segments and geographies currently and during the forecast period?
• Estimated forecast and market projections up to 2032.
• Which segment accounts for the fastest CAGR during the forecast period?
• Which market segment holds a larger market share and why?
• Are low and middle-income economies investing in the Passenger Service System (PSS) market?
• Which is the largest regional market for Passenger Service System (PSS) market?
• What are the market trends and dynamics in emerging markets such as Asia Pacific, Latin America, and Middle East & Africa?
• Which are the key trends driving Passenger Service System (PSS) market growth?
• Who are the key competitors and what are their key strategies to enhance their market presence in the Passenger Service System (PSS) market worldwide?